IT-BPO Firms take KPO route to raise profits

One thing that you have to understand about the Indian BPO industry is that it is always a lot more expensive to make new clients. That’s why it is always advisable to work on the existing clients itself which could save you a whole lot of costs. This is exactly what gave rise to the KPO industry and it is indeed one of the fastest emerging industries to look out for especially by the end of the year 2011 where the KPO industry is expected to become a $16.7 billion dollar industry, thereby generating employment for more than 3 lakh employees. This estimate simply shows that the KPO industry is definitely going to be the next big thing.

You have to understand that what the KPO industry deals with is the same that the IT-BPO industry does but at the same time, the KPO industry also provides extra services such as research for business, insurance, property, etc. KPOs are sure to sustain in the market and also gain an advantage over other industries due to the simple fact that they accept contracts that are of short term nature which assures high quality of work and consequently, immediate results. However, another aspect that shouldn’t slip out of the mind is that though KPO is an emerging industry, that does not mean that it is the end of BPO India. That’s because BPO companies like Telegenisys have their own way of problem solving. At the same time, the KPO industry has all geared up to face new challenges for training their employees in order to gain a competitive edge over others. It is now seen that the markets for BPOs as well as KPOs are expanding and some IT-BPOs are also adopting and follow the KPO methods in order to survive in the market and of course to generate more revenue.