Speech Development - A new dawn in the world of call center

The outsource market is continuously working on improving tools to cut down on development time and the level of expertise needed to develop and manage speech applications. In terms of customer satisfaction and support, a need mechanically arises for an uninterrupted service.

Alternatively, a requisite for a fully functional hosted speech-record enables the IVR system to run within a short period of time. Reducing time in every operation thus can make a huge difference to those companies that are interested in deploying a speech application. But the greatest advantage is the cost effectiveness. Maintaining an on-site operation requires a huge amount of capital, around 1 million (approx.), hence compelling smaller companies to think over the cost effectiveness of hosted speech-record bandwagon.

Speech applications will encore a silver lining in the call center world in the times to come for a better future of a company that will overcome the deficits of internal functioning, in-consistent monitoring and uninterrupted services to ensure a pinnacle performance level.

Prasad Unawane.