Mauritius May Wrench BPO Initiative: Infosys


Infosys Technologies feels that Mauritius will soon give BPOs in India a run for its money in providing cost-effective facilities for BPO companies. While the overall costs of running a BPO facility in Mauritius are lower than India, the only disadvantage, as of now, is a slightly higher telecom costs than India. Infosys already has a disaster recovery centre in the island country.

Today, Mauritius is not only a multilingual society, but also offers lower costs for running a BPO facility. The English speaking population in Mauritius is also high like that of India. The only disadvantage as mentioned earlier, is a slightly higher telecom costs compared with India. However, it is just a matter of time when it will be seriously considered as an alternative to India.

According to H.R. Binod, vice-president-commercial and facilities, Infosys Technologies, the Indian BPO industry must not be complacent with its achievements so far. He added that the BPO companies would have to look at Tier-II cities in India as the next best alternative to the metros.

Jesmine