Owing to its wide spread demand and supply of BPO Jobs, India now faces fresh challenges from other English-speaking countries that are also relatively low where, cost is concerned. Elaborating on the issue, Forbes.com editor Paul Maidment says other English-speaking countries are starting to erode BPO India's cost advantage, leading the list of competitors are the Philippines.
China is another growing rival and has the advantage of "more comprehensive and reliable" infrastructure than India. Reportedly, Chinese is bigger than that of non-resident Indians, particularly in the US and Southeast Asia. Yet another rival is Vietnam, which is emerging a lower-cost rival to the Indian BPO firms and further down the cost ladder are French-speaking Seychelles or Mauritanians who have the language advantage in European markets, he says.
But he says there is much slower going in the regional and/or the ‘non-English speaking’ world that is starting to change notably in France and Germany. Paul says there are two ways BPO firms are seeking to meet the challenge. First, by moving more into R&D that includes, specializing in Satellite-mapping technology. Furthermore, by providing more jobs to French and German speakers, translators would bring about a significant change to the Indian BPO Industry.
Priyanka. S
