HLL set Indigo for BPO operations

Leader in consumer, beauty, personal hygiene and homecare products in India – Hindustan Lever Limited (HLL) has set-up a wholly owned BPO subsidiary to deliver customer services. Named ‘Indigo’ – the BPO subsidiary initiates in Bangalore with two separate divisions – one each for domestic and international markets.

The Indian wing of Unilever – HLL will be majorly focusing on business processing operations for Unilever in Australia, New Zealand and Malaysia. Indigo will solely take care of the back-office operations for these regions. There has been a continuous growth for BPO in India. The move by HLL to venture BPO operations comes in the same context.