Indian BPO segment expanding rapidly

HCL Technologies, the Indian software giant from New Delhi, is planning to expand its back office services facility by two and half thousand by the end of 2003 fiscal year, reports from the sources said. The move is to meet the rise in the existing clients requirements in outsourcing activities. Even yesterday, Philips NV has shown interest in opening their BPO operations in India.

Gurgaon based BPO Daksh eServices is also poised to capture stake in Etelecare International, a call center company with headquarters in US and strong presence in Philippines. These and various others economical shifts in the BPO industry in India signifies that the country is the next big thing in the business outsourcing sector.

The recent moves by the US firms in favor of outsourcing in India, also the supports the fact the India is the best thing happening to the BPO industry. The rapid expansion is in itself becoming a major revenue generator for Indian economy. The entire growth about the BPO’s in India is due to nominal low-to-nominal employment cost. Flexible policies adopted by the Indian Govt. alongside other factors also make huge presence of BPO in India.