At a time where quality of customer service is a competitive advantage, Business Process Outsourcing have become a means of value added customer contact. Large amounts of information can now flow between a corporate and its customers.

What ways are there to leverage this opportunity to stay ahead in market? Indian BPO has effectively managed to produce quality driven services to their clients abroad.

Although there was outcry in USA and European countries over passing BPO process to India and such nations, studies reveals that there in no stopping for it. Business Ethics supports these kinds of corporate moves. And India is the ultimate gainer. No wonder BPO in India is cheap but also driven by qualities. The billion-dollar industry has set its foot firmly in India to attract more BPO business according the contemporary standards.