Hughes Software BPO strength to double in 2004

With expectations of a contribution of about six per cent from its business process outsourcing division, Hughes Software Systems will double the division's current manpower strength of 300 in 2004. It already has a workforce of 2,200, and would be adding another 1000 professionals to work upon wireless solutions and network management products.

Arun Kumar, president and MD of Hughes Software Systems, “We will more than double the manpower in the Hughes BPO division next year”. He also added that the division is expected to contribute six to seven percent to the overall revenue of HSS, though at the moment it contributes only about 1 percent. He also hinted that talks are at an advance stage to bag a few non-HNS (Hughes Network Systems) clients for the BPO division. HNS is the parent of HSS.

The Hughes BPO division provides online customer care services using voice chat and e-mail across multiple industry segments like IT, networking, telecom, automotive, insurance, banking and financial services. This BPO division was set up by Hughes in the last fiscal.