BPO India – Bank of America sets up 2nd BPO unit
Banking heavily upon its past success in terms of quality of work and investments at its initial BPO operations in India, Bank of America Corp has announced the opening of its second BPO unit in Mumbai.
This new BPO will work mainly for the global corporate and investment banking unit.
Describing the second unit, to be opened in summer in Mumbai, as 'the next generation' of work and part of the bank's Continuum Solutions subsidiary, the bank's top official said it will do market research and prepare presentations for bank executives working with corporate clients.
The combined Indian operations are expected to employ 1,500 people by year's end. That's the maximum number the bank said last year that it would have within three years in Hyderabad. Reportedly, the Bank’s Hyderabad branch is doing quite well for itself.
“The Hyderabad early learning’s have been very positive and have enabled us to deliver more effectively to customers and shareholders than we would have expected," Desoer said.
The bank won't say how much it has saved in Hyderabad or expects to save in Mumbai, but Desoer has informed that there have been pleasant surprises.
For example, one team identified a way to slash processing time on about half of the transactions it handled, saving time and money. Those improvements have been implemented at other bank locations.
Furthermore, Desoer credits Indian culture and schools that emphasize math, science and engineering – all that requires logical, process-oriented thinking.
"It is a focus on really understanding and challenging every step of the process," she said. "They just thrive on the opportunity to look for improvements."
Banking heavily upon its past success in terms of quality of work and investments at its initial BPO operations in India, Bank of America Corp has announced the opening of its second BPO unit in Mumbai.
This new BPO will work mainly for the global corporate and investment banking unit.
Describing the second unit, to be opened in summer in Mumbai, as 'the next generation' of work and part of the bank's Continuum Solutions subsidiary, the bank's top official said it will do market research and prepare presentations for bank executives working with corporate clients.
The combined Indian operations are expected to employ 1,500 people by year's end. That's the maximum number the bank said last year that it would have within three years in Hyderabad. Reportedly, the Bank’s Hyderabad branch is doing quite well for itself.
“The Hyderabad early learning’s have been very positive and have enabled us to deliver more effectively to customers and shareholders than we would have expected," Desoer said.
The bank won't say how much it has saved in Hyderabad or expects to save in Mumbai, but Desoer has informed that there have been pleasant surprises.
For example, one team identified a way to slash processing time on about half of the transactions it handled, saving time and money. Those improvements have been implemented at other bank locations.
Furthermore, Desoer credits Indian culture and schools that emphasize math, science and engineering – all that requires logical, process-oriented thinking.
"It is a focus on really understanding and challenging every step of the process," she said. "They just thrive on the opportunity to look for improvements."
Priyanka. S
