Indian BPO Industry And The Healthcare SectorIf the once much hyped medical transcription is looking down, outsourcing in imaging, disease management and claim processing are the new areas to look up to, as experts say a great opportunity awaits Indian BPO industry in the healthcare sector. According to National Association of Software and Services Companies (NASSCOM), by year 2005, Indian BPO companies will be able to grab business worth $800 million from US healthcare companies alone.

Industry analysts are of the opinion that a significant opportunity awaits Indian BPOs in this field owing to growing competitive business environment and technological and legislative changes that are taking place worldwide.

Experts say, while healthcare outsourcing by global organizations has witnessed a rise over the past few years, the segment has remained relatively insulated from the ITES-BPO wave as compared to other segments. However, the recent customer demand for new products and services, increase in competition and a real time business environment are making BPO an important toll for achieving success for healthcare majors.

Moreover, Indian BPOs have an edge as they can offer a large number of value added services like diagnostic analysis by highly qualified medical professionals at a much cheaper cost.

Jesmine