Thursday, June 19, 2003

The complexion of Business Concerns is seeing dramatic changes in past few years. The new age Industrial Sector under the guideline of – father figure – the US is fast changing the course of how the business is done and maintained. Let us consider a statement here. “We think customers are going to put a lot of pricing pressure on the consulting and integration market. We are going to aggressively move everything we can offshore”, said Hewlett-Packard’s services head Ann Livermore.

Livermore’s statement has definite traces of what the Indian Corporate Sector is evaluating these days. Enormous customer based business, Business Process Outsourcing (BPO) is thriving to countries like India, China and other such nations in the league - to minimize the expenses incurred during such operations. The boundaries – that hindered the progress (and profits eventually) have been brought down, in recent.

Outsourcing to India – therefore – have become the most lucrative deal for the top most companies in USA to cut-down the operational cost – anywhere from 1/5 to 1/10 of the original expenses. The recent formation of ITES-BPO forum in Chennai, India has assured a large and effective space for foreign countries to inaugurate a wider base for their business in India. This cost-effective initiative has saved US Banking & Finance sector $8 billion in last four years – which by no means is a small account.

Add to the concept - Outsourcing in India – the country consists of a very high percentage of clean English speaking populace – only second to United States. This manpower is guided by good interaction with IT components prevailing in the market. This makes the job easier for the companies looking to settle here. The training ground shrinks and the time and money in lieu can be utilized for further development of employees. BPO’s like Spectramind, GE Caps, etc are making huge presence felt in the Indian Market segment.

The Customer Support Service Help Line provides detailed information to the seeking customers to quench their queries. Efficient database management, enhancing sales through web and calling, helpdesk services etc have seen Telegenisys growing up to war-horse of Business Outsourcing Industry in India.

The deal here is very simple. By hook or crook, an entrepreneur will always seek ways to cut down the costs in order to maximize profits, undoubtedly. For the reasons - so well understood, India as the hub for ‘Call Center Offshore Services’, is the most sought place for corporate sector.