BPO India - Indian BPO Industry

What's In Store For Data Entry Services Outsourcing?

2009-01-05T03:04:00.000-08:00

Prevailing recessionary trends may appear to have diminished the prospects of essential BPO services such as data entry services outsourcing. In reality however, things are not the same as some critics would like to believe. Certain segments such as financial data entry outsourcing services may have been adversely affected, but to say that the entire data entry services outsourcing domain is at

Highlighting Benefits Available Through Telemarketing Services Outsourcing

2008-12-18T22:54:00.000-08:00

When asked to point out the benefits of telemarketing services outsourcing, most people only have hackneyed phrases to say, such as cost savings and efficiency improvements. Not many are aware about the actual process of telemarketing services outsourcing or how it actually helps businesses improve growth and performance. Here are some points that will help make things clearer.Improving Lead

Technology Advancements Revolutionizing Data Entry Services Outsourcing

2008-11-07T05:06:00.000-08:00

Just a few years back, data entry services outsourcing projects were mostly labor intensive, requiring heavy investments in procuring and managing human resources. At that time, the percentage of labor costs contributed more than 90% to the overall cost of these projects. However, with rapid technology advancements, things have changed dramatically over the years. Now, advanced systems and

Data Management Service Outsourcing Myths – Know What's True

2008-10-24T02:25:00.000-07:00

Data management service outsourcing may have become quite popular, but still there's plenty left to be achieved. One of the main factors that's hampering further growth are the various myths surrounding data management service outsourcing. Earlier there was this myth that only large businesses can choose data management service outsourcing and derive the associated benefits. This myth has been

Effective Communications Are A Must For Insurance Process Outsourcing Projects

2008-10-14T01:05:00.000-07:00

Insurance process outsourcing certainly holds huge potential in terms of cost savings, customer satisfaction and efficiency and accuracy improvements. Unlocking the inherent potential is however a completely different ballgame and it will become a possibility only when prescribed guidelines are followed. One area where businesses need to take special care is the intra-departmental and

Offshore Accounting Services Can Help Businesses Stay Afloat

2008-09-30T23:00:00.000-07:00

But how? Even financial giants such as Lehman Brothers that relied heavily on offshore outsourcing services, failed to prevent their bankruptcies. What could be expected from others? Well, that's what appears on the surface. However, if you dig deeper you will realize that most of these businesses failed mainly because of their over-exposure to sub-prime investments. It had nothing to with

Market Research Services Outsourcing – Use It To Stay Ahead In The Race

2008-09-12T22:01:00.000-07:00

Your competitors may be breathing down your neck or it might be that they have already gained a significant advantage. However, you need not give up all hope because you can always recover and make a comeback by choosing market research services outsourcing. You see, the problem may not be with your product or service. Chances are that it really may be with the markets you might have been

Insurance Process Outsourcing – The Double-Digit Success Story

2008-09-04T00:23:00.001-07:00

In relative terms, the insurance process outsourcing industry has always lagged behind other dominant players such as the call center services outsourcing industry and the telemarketing services outsourcing industry. However, if recent trends are any indication, it appears that the insurance process outsourcing industry is fast catching up .....read more | digg story

Data Entry Services Outsourcing – Identifying Prominent Benefits

2008-08-29T22:52:00.000-07:00

Data entry services outsourcing offers wide-ranging benefits and the best part is that there is not much that businesses need to do for using the available benefits to their advantage. Businesses just have to choose an appropriate data entry services outsourcing firm and let them do the hard work. When that is done, benefits will start trickling in soon after.The primary benefit becomes available

Business Process Outsourcing (BPO) services

2008-08-19T01:07:00.001-07:00

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2008-08-18T05:58:00.001-07:00

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Why An All-in-one Accounting Services Outsourcing Is Preferred

2008-08-14T22:13:00.000-07:00

Not placing all your of eggs in the same basket may be a wise decision, but what is also true is that it does not apply to accounting services outsourcing. It is simply because unlike eggs, most of the accounting functions are interlinked and it would really create a confusing situation if different service providers are hired for each specific accounting process. Starting from basic bookkeeping

Why You Not May Read This More Further?

2008-08-11T04:32:00.000-07:00

Well, it's simply because content that's not written professionally and contains grammatical mistakes and other structural errors is a serious put-off for online users like you. Such content creates a bad first impression and adversely affects the brand name of the website. So, if you do not want to make similar mistakes, we would recommend that you choose offshore content development services

Business Process Outsourcing (BPO) – Enabling Affordable Products and Service

2008-06-29T23:51:00.000-07:00

When talking about Business Process Outsourcing, we often comment upon the benefits that multinationals are deriving by outsourcing their non-core processes to BPO service providers, most of whom operate from developing countries. It's not that this is wrong, it certainly is true that multinational companies are the prime beneficiaries. However, the big question is – does outsourcing only benefit

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2008-06-05T02:06:00.001-07:00

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B2B Telemarketing services to help you stay ahead of your competitors

2008-03-12T05:51:00.000-07:00

With competition hotting up, businesses worldwide have started seeking strategic partnerships and alliances so as to increase their chances of survival. However, doing so is not something that businesses are finding easy obviously because the task is time-consuming and requires extensive industry knowledge. The other problem is that in-house talent as is required for generating and following up

Things are Looking Up for the BPO Industry

2008-02-20T03:15:00.000-08:00

BPO India is on a roll with the industry estimated to be worth around $11 billion. And if that’s not good enough, analysts are predicting that the Indian BPO industry is about to witness a 5-fold growth in the coming five years. However, this growth is possible only if factors like the industrial trends, Government policies and investors act in favour of promoting industrial requirements like

Why Call Centres are Essential to the BPO industry?

2008-01-29T02:33:00.000-08:00

Now lets all admit it that whenever we hear the term “BPO industry”, the first thing that comes to mind is an agent with head phones and a mouthpiece trying to resolve his customer’s queries. Well, that’s something that the BPO industry likes to refer as “call centres”. A call centre is a company or even a section of a large company that handles customer support and helpdesk services as well as

Kicking into High Gear – Outsourcing to India

2008-01-20T21:21:00.000-08:00

Finally, the changing trends are catching up to the large as well as small organizations and they’re soon realizing that it is necessary to outsource their IT infrastructure to the Indian BPO industry. Earlier it was more than evident that the outsourcing industry in India was engaged in activities like maintaining the LANs, managing servers, etc. However, due to the growing demands of US and UK

IT-BPO Firms take KPO route to raise profits

2008-01-16T04:46:00.000-08:00

One thing that you have to understand about the Indian BPO industry is that it is always a lot more expensive to make new clients. That’s why it is always advisable to work on the existing clients itself which could save you a whole lot of costs. This is exactly what gave rise to the KPO industry and it is indeed one of the fastest emerging industries to look out for especially by the end of the

Speech Development - A new dawn in the world of call center

2005-04-04T22:50:00.000-07:00

The outsource market is continuously working on improving tools to cut down on development time and the level of expertise needed to develop and manage speech applications. In terms of customer satisfaction and support, a need mechanically arises for an uninterrupted service.Alternatively, a requisite for a fully functional hosted speech-record enables the IVR system to run within a short period

BPO India: Foreign embassies woo the BPO sector

2005-03-15T21:28:00.000-08:00

There’s more good news for the BPO industry. No longer one has to face the travails of standing in queue for hours waiting for a visa. Apparently, foreign governments are wooing Indian visitors, workers and businessmen in a big way. These embassies have joined hands with some renowned Indian entrepreneurs to set up visa processing centers across the country.Right from processing your application

BPO India - Shipping firms to set sail on the BPO Wave

2005-03-13T23:08:00.000-08:00

Shipping companies are the next BIG entrants in the BPO sectors who are either in the process of establishing new shops in BPO-savvy India or have already set up shops. Maersk Infotech, which already employs over 1,000 professionals in its Powai facility, is now ramping up operations. The BPO operations of the Danish major Maersk, the world’s largest container shipping company, includes a whole

BPO India – Indian BPOs see the larger picture

2005-03-06T22:32:00.000-08:00

In the recent years, we’ve all seen the Indian BPO industry grow, mature and consolidate. However, the question still remains as to whether the BPO industry moved has beyond simple processes or tech support work that it started out with? Furthermore, Is it ready to take on large chunks of back office operations that will make a dramatic impact on client organizations?One of the major reasons for

BPO India – Cognizant sets sights on acquisitions of BPOs

2005-02-27T22:18:00.000-08:00

IT Major Cognizant Solutions said it would invest $ 76 million in building new development centers in India in 2005 and 2006, that includes $ 28.7 million for a center in Bangalore to house 2,250 software professionals.CEO Lakshmi Narayanan also said that the IT Major has set sights on acquisitions of firms in the open source: reportedly, the high end Business Process Outsourcing (BPO), Banking

BPO India -- Finance Ministry wavers about BPO Taxation

2005-02-22T05:44:00.000-08:00

Come March and the budget bells start ringing for the Finance Ministry, which is still taking its time especially on the BPO taxation issue. The Business Process Outsourcing (BPO) Industry has asked the ministry to specify that profits of foreign companies outsourcing work to India arms should not be factored in to calculate the tax dues on the BPOs.Giving further details, Sources in the

2005-02-15T07:05:00.000-08:00

BPO India – Bank of America sets up 2nd BPO unitBanking heavily upon its past success in terms of quality of work and investments at its initial BPO operations in India, Bank of America Corp has announced the opening of its second BPO unit in Mumbai.This new BPO will work mainly for the global corporate and investment banking unit.Describing the second unit, to be opened in summer in Mumbai, as '

2005-02-09T22:27:00.000-08:00

BPO India -- Transport sector gets a boost with GIS/GPS TrackersWith transport woes worsening by the day and night for BPO India employees in the city, Transport managers have taken control of the gears... the ultra-tech way. Cabs used for transporting BPO employees are being fitted with GPS/GIS interface to track them. BPOs across Bangalore and other metros have begun sprucing up infrastructure

BPO India Jobs -- Neighbor's envy, India's pride

2005-01-26T21:09:00.000-08:00

Owing to its wide spread demand and supply of BPO Jobs, India now faces fresh challenges from other English-speaking countries that are also relatively low where, cost is concerned. Elaborating on the issue, Forbes.com editor Paul Maidment says other English-speaking countries are starting to erode BPO India's cost advantage, leading the list of competitors are the Philippines.China is another

2005-01-13T03:30:00.000-08:00

BPO India -- Virtual Marketing creates a buzz in the BPO IndustryClose on the heels of the Human Resource Department and the hospitality sector… The Entertainment sector is vying to create space for itself within the BPO Industry.Mumbai-based Virtual Marketing India Pvt. Ltd, the owner of entertainment marketing portal IndiaFM and promotional marketing portal Hungama, is eyeing emerging

2004-12-15T21:10:00.000-08:00

BPO India --- U.S. Regulator to monitor Indian BPOs After Indian tax authorities, it’s now the turn of US financial regulators’ to train their guns on Indian BPOs. Expecting audits from the US comptroller of currency early next year, the Indian BPOs and captive units of multinationals are working overtime, holding discussions with consultants and their US counterparts to understand the nuances of

2004-11-26T03:09:00.000-08:00

BPO India --- Make way for the Paymasters (HR)!!!! The Business Process Outsourcing (BPO) Industry in India is making hay while the sun is still shining on them by introducing the next big wave --- Outsourcing of human resource services or HR BPO estimated at $40-60 billion per annum, According to experts. The HR BPO comprises payroll, which constitute 35 per cent of the market, benefits (31 per

2004-11-21T23:18:00.000-08:00

BPO India Industry -- BPOs encourage Parents Day Out Keeping in mind the concerns and queries about the BPO employee’s parents, major BPOs in India have come up with quick solutions to keep these parents fully contented about their child’s future in the BPO sector. HR heads of leading BPOs are increasingly recognizing the need to attend to parental concerns about job profile, career

2004-11-09T04:56:00.001-08:00

GE all set to sell 60% in BPO Arm Date : 9th November 2004 There’s fresh news on the Business Process Outsourcing (BPO) GE front. Reportedly, The sale of General Electric’s BPO in India, GE Capital International Services (GECIS), is close to completion. GE's Indian BPO Operations is divesting 60% of its equity stake to two private equity investors and employees namely — General Atlantic Partners

2004-11-03T04:28:00.000-08:00

New wave hit BPOs: No-Poaching Pact Date: 3rd November 2004 A New wave has resurfaced to hit the BPOs in India – The No -poach Pact is affecting thousands of employees working across the BPO industry. With severe resource crunch, BPOs are now pressing the anti-poach button to control attrition rates. According to the No-poach Pact, “No active employee can join a company with whom a ‘No-poach’

2004-10-18T04:03:00.000-07:00

General Motors to set up BPO – IndiaDate : 18th October 2004 General Motors India (GMI) the automotive leaders with a record sales of 3207 cars in September 2004, are all set to set up a Giant Business Process Outsourcing (BPO) in India. This BPO in India would provide hassle-free services is the First of its kind by any automaker in the country and, would be integrated with the company's after

2004-10-08T08:20:00.000-07:00

GE sets sight on India’s Software Potential: Plans to hire 1000 moreDate : 8th October '2004 There is New development on the front of BPO Giant GE disconnecting its BPO business from India –The $370 billion global BPO giant continues to speculate on India’s software development capabilities and plans to increase BPO related activity from the country. According to GE India President and CEO Scott

2004-09-28T01:48:00.000-07:00

BPO India Jobs : Whats the next Professional step? Date : 28th September 2004 By now, everybody is familiar with the working lifestyle of Business Processing Outsource or BPO employees. Increasing Stress levels being ignored in return for the voracity of better lifestyle and easy money. But, has the thought of professional education crossed their minds. The issue is whether this ignoring of

2004-09-21T10:43:00.000-07:00

India's R & D BPO Industry to grow by $8 bn. Date : 21st September 2004 According to recent reports, the BPO market for information technology in India is all set to grow from the current $1.3 billion to over $8 billion by 2010. According to a study by Ireland-based leading market research resource, Research & Markets, India is now well on the road to becoming the world's favourite destination.

2004-09-15T10:13:00.000-07:00

Introducing Skills Certificate For the BPO Sector The National Association of Software and Service Companies (Nasscom) plans to introduce by this year end a common certification in terms of skills and knowledge, that matches industry requirement, for youngsters aspiring to enter the booming BPO industry. Nasscom President Kiran Karnik said the certification, which would be universal across the

2004-09-13T05:13:00.000-07:00

BPOs Creating Jobs For Small Town Youth The BPO sector is faced with a major crunch of hiring new employees in sufficient numbers in metro cities. As a result, they are directing their attention to small towns in search of employable graduates. In cities like Mumbai, Delhi, Hyderabad and Bangalore, the demand for people is already outstripping supply. The major chunk of BPO companies is in the

2004-08-11T09:49:00.000-07:00

BPOs Pave Way For High End Jobs The general misconception prevailing about BPOs is that they are meant to be places of fun, party and enjoyment! However, it’s high time to change one’s idea about the BPO industry, which has earned the tag of ‘easy money for fresh graduates’. The technical support services are now emerging as long-term lucrative career options. India is no longer considered to

2004-08-09T10:12:00.000-07:00

Bangalore & Mumbai- Safest BPO Hubs According to a recent study conducted by Hill & Associates, a leading independent enterprise security and risk management consultancy firm, said in their study that business environments are changing around the world and India is also imbibing a lot from this. The study reveals that Bangalore, Mumbai and Hyderabad have emerged as low risk BPO locations. The

2004-08-04T04:01:00.000-07:00

BPO Trade Unions- A Curse, Or A Boon? Till yesterday the BPO sector has been away from any kind of unionism. But now it seems the bug is fast catching on here as well. Trade Unionism is reaching out to the low wage ‘sweatshops’ that BPOs have become. The global Union Network International has launched an organisation that targets workers in back offices. The centre for BPO Professionals has been

2004-07-29T09:31:00.000-07:00

Government To Amend BPO Laws To Boost Investments In a recent announcement, the Government said that it would soon bring in amendments in the existing legislations dealing with the BPO industry to inspire confidence among investors and silence the detractors. Within the next few months, the Government will remove all the lacunae in laws covering the BPO industry, especially regarding data

2004-07-19T07:09:00.000-07:00

BPOs Giving Spurt To Live-in Relationships With the BPO culture gaining ground in India, it is also giving spurt to live-in relationships. Across the BPO scape of the Indian milieu, winds of change have been blowing across the country. Economic independence, coupled with self-assurance and liberated spending power has effected a change in the social structure as traditional units dissolve and

2004-07-14T06:47:00.000-07:00

Indian BPO Industry And The Healthcare SectorIf the once much hyped medical transcription is looking down, outsourcing in imaging, disease management and claim processing are the new areas to look up to, as experts say a great opportunity awaits Indian BPO industry in the healthcare sector. According to National Association of Software and Services Companies (NASSCOM), by year 2005, Indian BPO

2004-07-05T02:05:00.000-07:00

India’s BPO In Trouble BPOs in India could be heading for some trouble due to high labour attrition, poor infrastructure and lack of data protection laws. The big question before India is to retain the manpower in order to deliver quality and value. Analysts are of the opinion that in Indian BPOs the outsourcing labour attrition rates vary between 20 and 40 percent in some companies while at

2004-06-22T02:17:00.000-07:00

Indian BPO Workers Facing Death Threats The latest news is that BPO workers in India have started receiving death threats from the Americans. Though latest surveys show that that outsourcing actually led to loss of only nine percent jobs in the U.S., there seems to be no end to the outsourcing row and with the coming U.S. elections, more and more Indian BPO workers have started getting threats

2004-06-21T01:20:00.000-07:00

Mauritius May Wrench BPO Initiative: Infosys Infosys Technologies feels that Mauritius will soon give BPOs in India a run for its money in providing cost-effective facilities for BPO companies. While the overall costs of running a BPO facility in Mauritius are lower than India, the only disadvantage, as of now, is a slightly higher telecom costs than India. Infosys already has a disaster

2004-06-07T09:03:00.001-07:00

BPOs Eye Youth In B-Category Towns For Recruitment BPO’s are now targeting youth in the B-category towns to meet the skilled manpower demand in the ITeS sector, which is estimated to jump to 10 million by 2008 against the existing 70,000. The BPOs are now stepping up operations to tap the talent pool in the smaller towns across the country. With the increasing volumes of recruitment, BPOs are

2004-06-07T09:03:00.000-07:00

2004-06-03T08:55:00.001-07:00

After English, Indian BPOs Pick Up Other Accents The Indian BPO industry seems to be on a global shopping spree. Having acquired small to medium businesses from major English-speaking markets, especially Britain and the US, the Indian BPO companies are now looking towards non-English speaking markets to tap their potential in these unexplored terrains. A large number of companies from

2004-06-03T08:55:00.000-07:00

After English, Indian BPOs Pick Up Other AccentsThe Indian BPO industry seems to be on a global shopping spree. Having acquired small to medium businesses from major English-speaking markets, especially Britain and the US, the Indian BPO companies are now looking towards non-English speaking markets to tap their potential in these unexplored terrains. A large number of companies from non-English

2004-05-31T01:44:00.000-07:00

BPO-The Latest Indian Mantra BPO has been the latest mantra in India today. As the current sources of revenue face slower growth, software companies are trying new ways to increase their revenues. BPO India is top on their list today. IT service companies are making a quick entry into the BPO space on the strength of their set of existing clients. The philosophy behind outsourcing to Indian

2004-05-24T07:39:00.000-07:00

Lifestyle of Indian BPO Employees Partying hard at five stars, buying branded apparel, picking up the latest gizmos, hanging around multiplexes, all such activities have become the lifestyle of the young Indian BPO workforce. Life took a major twist for the young Indian BPO employee, who was jobless a few years back. This young lot of Indian BPO employees, are mostly in their early 20s, but

2004-05-12T08:19:00.000-07:00

South Asian Americans Being Made Scapegoats The current debate over outsourcing is leading to a different track altogether. Instead of discussing the effects of outsourcing on the US economy, the debate seems to have lost its track. Outsourcing currently, have become fodder for late night talk shows and editorial page cartoons. Missing from the National debate, however, is the possible effects

2004-05-05T01:43:00.000-07:00

Outsourcing: India Scores Over China By dint of its booming outsourcing industry, India too is currently booming in the arena, as it has once again scored over China to emerge as the top offshore destination for Global businesses. In the 2004 offshore index, India remains the star performer. It has once again captured the top spot in outsourcing by a comfortable margin due to its strong mix of

2004-05-03T01:28:00.000-07:00

The Indian BPO Advantage Despite facing competition from a number of countries, India still enjoys an upper hand in the world of Business Process Outsourcing. The main emerging challengers to India are countries like the Philippines, China, Mexico, Ireland, Canada, Russia and South Africa. The BPO segment, which was virtually a non-existent segment until a few years ago, has risen to become a

2004-01-29T14:55:00.000-08:00

BPO India to fight till the end Despite the bill being passed by the US senate barring the shifting of BPO work to India, the BPO supporters in the US is working at changing the perceptions. Although America understands that the increasing pressures to optimize costs and boost bottomlines makes moving of BPO work to countries like India and others, absolutely necessary. The trend of BPO is

2004-01-28T11:41:00.000-08:00

The trend of today: BPO India The most prevalent trend in today’s business is to shift BPO work to countries like India. The BPO market In India is all set to become a $4 billion industry in the year 2004.But amongst all this growth, there has been a growing backlash against Outsourcing to India. And so the west needs to understand the benefits of BPO in the long run: Cost Savings Due to BPO:

2004-01-27T16:51:00.000-08:00

Now Indian BPO companies go hi-fi A BPO company in India has stopped looking for staff in India. It has gone for mass recruitment abroad. This Indian BPO company is making large-scale recruitment of foreign nationals -- from countries like Singapore, Vietnam, Indonesia, Hong Kong and Malaysia -- for a high-end financial services and content development centre in Gurgaon. Harish Bijoor, the

2004-01-18T02:04:00.000-08:00

BPO in India to flourish BPO in India is going to be a high growth area for many multinationals, including Wilco, which recently opened its BPO center in India. Wilco is a UK based financial services transaction processing systems and enterprise application integration provider. They have chosen Hyderabad as their destination in India. Since BPO is going to be a key driver for growth for Wilco,

2004-01-16T16:46:00.000-08:00

UK committee to study the gains garnered by moving BPO work to India A committee has been set up the department of trade in the UK, to study the gains through BPO in India . The panel would decide whether or not BPO in India was successful and also whether or not the job losses due t o BPO jobs to India, were worth it. The study will have tremendous impact on the BPO India market, as few BPO

2004-01-15T15:01:00.000-08:00

BPO India cool on knowledge BPO India has a USP, which is knowledge and if sticks to that and also keeps updating and learning skills such as customer handling, communication, telesales, then India could easily become the leader in the BPO arena. The BPO industry in India already has a rich and vast pool of human resource, and now it all needs to do is to recruit the right kind of people and

2004-01-13T13:31:00.000-08:00

Spanish, the new lingo for BPO If India has to maintain its supremacy in BPO and its software workforce, then BPO India has to learn a new language; Spanish. With India already stamping its superiority in the BPO sector with its knowledge of the English language, it now needs just one other language that will make the world its market, which is Spanish, which is spoken in 24 countries.

2004-01-12T10:30:00.000-08:00

India tells Asia to put up a brave face against BPO backlash Recently India and in fact Asia as a whole have been facing a strong BPO backlash from UK and US. Although the backlash has been most fierce against BPO India. And that’s because majority of BPO deals have been coming India’s way. In fact it is joked around that India may soon be called by the name of BPO India. Union IT and

2004-01-10T23:06:00.000-08:00

Hyderabad rising up the ranks to become a favorite BPO center GE seems to be loving its time in India. It was one of the first ones to open a BPO center in Gurgaon, India. Now it has opened another BPO center in Hyderabad as well. Operating out of an area sprawling over 14 acres at Uppal in the city, the new BPO facility will provide specialized IT-enabled support services ranging from data

2004-01-09T09:41:00.000-08:00

BPO is the in thing world over Everybody seems to be riding the BPO wave. Now Xansa India is hoping to garner up revenues through their BPO segment. Xansa India, which is a business, services and IT company is eyeing to rev up its revenue from the BPO segment to almost 50% in the next three years. At the moment the cash flow from its IT services is 80%, and the revenue generation from its BPO

2004-01-08T13:02:00.000-08:00

India at the top of the chart for BPO India is not going to be dislodged from its supreme position in being the king of BPO destinations that soon. It will take some serious efforts from the rival destinations. Although countries like China and Philippines are posing a threat, India is still miles ahead of them in the race of being the top BPO destination. In the field of BPO, China can put up a

2004-01-05T09:32:00.000-08:00

56% of the BPO market could be in India’s lap by 2006 Indian BPO market could be playing with some very big bucks by the year 2006. As much as 56% of the BPO pie could be had by India with the demand for BPO services increasing at an annual growth rate of 50 per cent during 2004-06, according to a report by ICRA. However, if there is a constant backlash regarding BPO in the U.S. market, that

2004-01-03T20:56:00.000-08:00

Bharti, TeleTech holdings: form BPO Joint Venture Everybody is out to milk the outsourcing cow. And they are trying to achieve it by different means. Now Bharti has decided to do it through the means of a Joint Venture. It has gone in for a BPO alliance with the U.S. based TeleTech holdings. The said company is a leading player in the U.S., which offers back-end services worldwide. Both parties

2004-01-02T14:34:00.000-08:00

BPO employees go to school once again The most interesting and wonderful trend adopted by the Business process outsourcing companies is to upgrade and hone the skills of their employees by tying up with management institutes. This strategy could work well to retain the talent, because the attrition rates are very high, almost 30-40% every year. BPO firms like Transworks for example has tied up

2004-01-01T10:07:00.000-08:00

Canada could fast become a BPO destination to the U.S Canada could fast emerge as business process outsourcing destination and a serious contender in ITES outsourcing on the back of negligible language barriers, closer boundaries, and a weak currency according European research firm Ovum. Ovum said in a report. That Canada has a tremendous potential to become one of the top locations for

2003-12-30T11:46:00.000-08:00

Outsourcing the prevalent trend of 2003 2003 changed the face of IT like never before. It was a different kind of year for the Indian information technology (IT) services industry. Multinational IT enterprises suddenly scrambled to expand their Indian operations. A huge backlash against the outsourcing of jobs from the US and other western nations to countries like India developed. And the US

2003-12-29T10:23:00.000-08:00

Hughes Software BPO strength to double in 2004 With expectations of a contribution of about six per cent from its business process outsourcing division, Hughes Software Systems will double the division's current manpower strength of 300 in 2004. It already has a workforce of 2,200, and would be adding another 1000 professionals to work upon wireless solutions and network management products.

2003-12-27T20:43:00.000-08:00

U.K minister backs BPO to India Outsourcing jobs to India has created many controversies in U.K. But that fact hasn't deterred Trade and Industry secretary Patricia Hewitt in giving her full support to British firms moving work to India. On being asked that what she thinks about the issue of the political workers having pressed for policies that says that contracts should not be placed with

2003-12-26T12:15:00.000-08:00

U.K. budget can further open gates for BPO to India. Business process outsourcing deals come pouring down to India. If U.K. Chancellor Gordon Brown's pre-budget report is anything to go by, India can look forward to more outsourcing contracts from UK banks and insurers in the near future. In his proposals on Thursday, Brown hinted a possible clampdown on value added tax (VAT) loopholes, which

2003-12-25T16:27:00.000-08:00

Business process outsourcing: the latest buzz The most ringing these days is customer service and call center outsourcing, also known as BPO (Business Process Outsourcing). The market for offshore outsourcing (to low wage countries) is growing with a whopping 40% this year. Now is that phenomenal or what. In these days of tight budgets and heightened attention on ROI (Return on Investment) and

2003-12-24T11:48:00.000-08:00

We'll see resistance to BPO: Kiran Karmik "We'll see some resistance to BPO, even though America knows the benefits of outsourcing, it is I wouldn't say resigned to outsourcing", Mr.Kiran Karmik, NASSCOM president and the, 'Forbes face of the year', said. About Mr.Kiran Karmik, it is said that he is a 'man trying to direct the path of the off shoring tsunami'. India is at the moment having a

2003-12-23T10:11:00.000-08:00

Perot BPO arm to add 600 in Chennai India continues to be a pretty happening destination, for the multinationals keep coming in huge numbers. Now the US based Perot Systems Corporation's, 100 per cent subsidiary and BPO arm, Vision would be adding 600 seats to its already existing 500 strong workforce in India's southern cosmopolitan, Chennai. David Cohen, Managing Director, Pert Systems Europe

2003-12-22T09:55:00.000-08:00

BPO backlash will hound IT firms Although the year 2003 was a boom period for the Indian IT industry, analysts are not fully confident in predicting a bright future. Y2K3 showed clear signs of revival, for the globally recognized Indian IT industry. Analysts and even industry representatives are backing off from predicting the business to be as bullish if not more in 2004 as it was in 2003.

2003-12-20T20:30:00.000-08:00

IT and BPO to remain hot. Around 2.8 lakh jobs in 2003-04. Even though major multinationals like Dell and Lehmann Brothers are starting up to go against off shoring to India, It is not something to get worried about. For this industry is here to stay. The sprawling 50-acre, training center of Infosys in Bangalore is overflowing beyond capacity. Over 1,000 young and fresh recruits are busy

2003-12-19T13:12:00.000-08:00

Chennai Call Center Executives to be trained by British Institute The Sunderland Supersight Academy, A British Academy, is all set to train individuals and employees from call centers. The training will be for a total period of 4 months. The training will basically comprise of "neutralization" of accent, and " cultural sensitization" to their customers. If the need arises, some students could

2003-12-16T14:59:00.000-08:00

Call Centers and back office operations (BPO) blooming in India Five years ago, the concept of BPO was somewhat awful, strange and challenging for the companies who were willing to start with outsourcing as well as in sourcing operations from India itself. Today, however the overall scenario of the BPO companies in India is altogether different. What seemed to be a difficult job has now turned

2003-12-14T00:03:00.000-08:00

BPO flood to India likely from UK A flood of outsourcing contracts -- especially from banks and insurers -- is likely to come India's way from the United Kingdom, reveals the pre-budget report presented on Thursday by UK Chancellor Gordon Brown. The report proposes to clamp down on a method of avoiding paying value added tax, said The Guardian. Companies are thus likely to shun British

2003-12-04T11:37:00.000-08:00

Accenture on hiring spree in India Information technology consulting company Accenture on Wednesday announced that it would double its staff strength in India to 10,000. Marty Cole, managing partner of outsourcing business, said that new additions would occur over the next 12 to 14 months. The company currently has 4,300 staff located in Bangalore and Mumbai. The outsourcing business in India

2003-12-02T11:54:00.000-08:00

Siemens software arm likely to bag Rs 250 crore order Siemens Information Systems (SISL), the Rs 300 crore software development arm of Siemens India, is set take off with a mega Rs 250 crore order, expected within a week from an European government. Also, the German conglomerate, having decided to consolidate its global software business into SISL, has placed four directors from parent

2003-12-01T12:40:00.000-08:00

Govt to sell BPO as a career The government is coming out with a communication campaign to position business process outsourcing (BPO) as a career of choice. Officials said such a move was being taken to ensure that the fast-growing sector did not face a manpower shortage. According to estimates by the National Association of Software and Service Companies (Nasscom), the Indian business

2003-11-27T12:29:00.000-08:00

One more BPO unit, 1000 more jobs Pune, November 26: US-based business process outsourcing (BPO) firm vCustomer Corporation has launched a 1,000-seat centre in Pune. This is the third major BPO to open shop in the city in the last two months, the others being EXL Services and Convergys. The Pune centre will be vCustomer’s fourth centre in the country. It will handle the same mix of technology

2003-11-26T12:35:00.000-08:00

Indian BPO employees play agony aunts Bangalore: For the graduates working in India's call centre industry, the phone calls they receive from thousands of kilometres away range from the lucid, to the sad, to the ridiculous. Shahana Sayeed, 26, was on a night shift recently when a middle-aged man from Britain called her up after his wife had divorced him. "He started crying," said Sayeed, who

2003-11-24T11:03:00.000-08:00

BPO profits need time to show The Nineties belonged to the software services companies. The first decade of the 21st century will surely go to the business process outsourcing (BPO) companies. If one were to follow the evolutionary theory in the strictest sense of the term, it should have been the other way around. After all, software services requires higher skill sets than BPO. But in India,

2003-11-20T11:46:00.000-08:00

BPO to India a big fad on US campuses MUMBAI: Outsourcing isn’t just making waves in India, it seems the flavour in US universities too. For Patrick T Harker, dean of Wharton School, outsourcing appears to be the biggest fad. But he adds in the same breath that India is so “hot” because of this fad on US campuses, that almost every faculty member wants to come to India. “We carried out a research

2003-11-19T10:41:00.000-08:00

BPO: An opportunity and challenge for India A torrent of new business is coming to India in a way which could not have been conceived of earlier. These are in three fields â€“ software, which is old hat, BPO which is much newer but no longer a new story and thirdly R&D, in which the new elements are the volume and complexity of work envisaged. General Motors opened their new research centre

2003-11-18T09:45:00.000-08:00

Outsourcing Business to generate 30 million jobs in India by 2020 India has the potential to generate 30 million jobs on incremental basis in outsourcing business by 2020, Boston Consulting Group vice-president and director K James Abraham said in Kolkata on Tuesday. "Right now less than one-third of Fortune companies were going for outsourcing and even less than one-twentyfourth of that was

2003-09-29T12:48:00.000-07:00

Honeywell Tech to double Bangalore headcount Like most other MNCs, Honeywell, the $24-billion diversified technology and manufacturing company, initially looked at India as a low cost software development base. However, the company is now rapidly increasing its engagements in allied areas such as hardware, electronics and business process services at Bangalore-based Honeywell Technology

2003-09-22T12:26:00.000-07:00

TeleTech Services India to instigate their second BPO facility in Mumbai TeleTech Services India Pvt. Ltd – a BPO service provider from New Delhi, India is all set to incorporate their second facility center in Mumbai as the business process outsourcing BPO sector in India soars up. The company in 50% collaboration with Bharti Teletech Ltd. will start their Mumbai operations within coming

2003-09-16T17:23:00.000-07:00

Now Intel Capital mulls to invest in Indian BPO Intel Capital the financial arm of $ 26.7 billion Intel Corporation is tentatively seeking to invest in the soaring Indian BPO Industry. But Intel Caps will employ priority on make investments in the companies for access deployment of Wi-Fi (Wireless Fidelity) Hotspots and WiMax Networks, communications software and security services. With the

2003-09-13T21:56:00.000-07:00

BPO ancillaries to mark tremendous growth In a national service sector meeting organized by the Confederation of Indian Industry (CII) in Bangalore on Friday Infosys CFO, Mr. Mohandas Pai said the ancillary or the supportive services to BPO will triple within few years time. Ancillary services like transportation, food, training and facilities management will continue to growth with the growth

2003-09-08T12:45:00.000-07:00

HLL set Indigo for BPO operations Leader in consumer, beauty, personal hygiene and homecare products in India – Hindustan Lever Limited (HLL) has set-up a wholly owned BPO subsidiary to deliver customer services. Named ‘Indigo’ – the BPO subsidiary initiates in Bangalore with two separate divisions – one each for domestic and international markets. The Indian wing of Unilever – HLL will be